Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity vs Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback
Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity vs Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback
airline reservations systems & handle voice calls in English & Italian including written correspondence and meet expected client service levels. Demanding and time-sensitive call centre environment Native
airline reservations systems & handle voice calls in English & Italian including written correspondence and meet expected client service levels. Demanding and time-sensitive call centre environment Native
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly