Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type dedicated to delivering exceptional customer experiences. They are committed to fostering a dynamic and customer-centricity. About the Role: The Customer Experience Analyst ensures top-notch customer interactions quality standards; Create and update customer experience reports; Analyze data to identify areas for improvement; PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in a quality role;
Afrikaans • 1 year call centre or customer service experience Key Competencies: • Knowledge in Computer Hardware communication Skills. • Personal Leadership / Ability to self-motivate / Personal impact • Organisational
their family or friends. Vibrant, enthusiastic a person that can think out the box and a good problem solver computer literate, must have customer care work experience. Matric Credit & Criminal Clear Must be computer
services to the consumer. Customers respect this personalized approach adding loyalty to your brand. REQUIREMENTS:
efficient service levels for clients and agents; and to assist the GM in managing the in-house CRM system. This Town Southern suburbs. Experience required: At least 1 year’s supervisory experience at an inbound tour company senior consultant experience of at least 10 years Safari/inbound travel experience Excellent systems Excellent knowledge of Southern and East Africa Experience dealing with international clients and agents needed, and take on some ad hoc quotes as needed Assist with Complaint handling Manage in-house CRM system
Greeting Customers: Welcome customers warmly and assist them with their rental needs. Answering Inquiries: necessary. Additional Duties Marketing Support: Assist in promotional activities and campaigns to attract
prestigious airline brand on various work streams • Assistance to passengers with pre & post flight departure
prestigious airline brand on various work streams • Assistance to passengers with pre & post flight departure
airline brand on various work streams
• Assistance to passengers with pre & post flight departure
world-class shopping experience. Required: Grade 12 / Matric A minimum of 6 months’ experience cashier/till operations operations experience Computer literate – MS Office Sound numerical skills Strong command of the English