We're URGENTLY seeking Customer Service Consultants - 3 Months Projec t | Pine Lands (Cape Town), for for our client in the Finacial Services Sector. MUST be availabl e to start on the 1st August 2024 MUST Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to communicate in additional
We're URGENTLY seeking Customer Service Consultants - 3 Months Projec t | Pine Lands (Cape Town), for for our client in the Finacial Services Sector. MUST be availabl e to start on the 1st August 2024 MUST Experience ( 6 months) in Inbound / Outbound customer service contact centre role Ability to communicate in additional
Ensure that the highest standard of customer service is met through an efficient and effective working satisfaction. Develop strategies for the improvement of service levels and escalation measures with key stakeholders measures and/or product development to ensure service standards are consistently being achieved. Be aware Monitor adherence to processes, procedures and service level agreements (SLAs) Take appropriate action consultants are trained on a regular basis on products, services and processes to mitigate any business liability
billing is done in a timely manner To ensure that Service Levels are always met. Liaising with suppliers Internal systems updated. Knowledge of Customer Service. NQF5 in Project Management/supply chain management
Hotels Honors account/promotional information, service/stay related concerns or complaints, etc Matric
Hotels Honors account/promotional information, service/stay related concerns or complaints, etc Matric