Leading Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer Responsible for the effective running of the Operations centre Training and leading the Operations team Overseeing Of Operations Map and continuously review call centre and operational processes to identify untapped Qualification Min 10 years in- and outbound call centre sales, customer service and staff management experience
Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. Operational Operations: Ensure the smooth running of the call centre operations, handling inbound and outbound calls Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback Develop and implement strategies to achieve the call centre's goals and objectives. >> Team KPIs required Leverage technology and software to improve call centre operations and customer interactions. 5. Reporting
Leading Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer Responsible for the effective running of the Operations centre Training and leading the Operations team Overseeing Of Operations Map and continuously review call centre and operational processes to identify untapped Qualification Min 10 years in- and outbound call centre sales, customer service and staff management experience
Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. Operational Operations: Ensure the smooth running of the call centre operations, handling inbound and outbound calls Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback Develop and implement strategies to achieve the call centre's goals and objectives. >> Team KPIs required Leverage technology and software to improve call centre operations and customer interactions. 5. Reporting
City, Tygervalley (Bellville) and Cape Town City Centre. You must be able to work, shifts, weekends and Responsibilities: Customer Service: Assist customers in renting vehicles by providing information on available options documentation such as driver's licenses and payment information. Problem Resolution: Address customer inquiries
City, Tygervalley (Bellville) and Cape Town City Centre. You must be able to work, shifts, weekends and Responsibilities: Customer Service: Assist customers in renting vehicles by providing information on available options documentation such as driver's licenses and payment information. Problem Resolution: Address customer inquiries
Assist senior estimators with rate requests and provide support in terms of administration, estimates sales / client services representative needing assistance Request landside and freight charges from agents estimate is accepted to forward all relevant information onto the correct departments. Rates Communicate Communicate buy and sell rates to operations Assist sales and client service representatives with monthly rate
Assist senior estimators with rate requests and provide support in terms of administration, estimates sales / client services representative needing assistance Request landside and freight charges from agents estimate is accepted to forward all relevant information onto the correct departments. Rates Communicate Communicate buy and sell rates to operations Assist sales and client service representatives with monthly rate
prestigious airline brand on various work streams • Assistance to passengers with pre & post flight departure
prestigious airline brand on various work streams • Assistance to passengers with pre & post flight departure