customers and directing vehicles to an available technician. Consulting with technicians about needed repairs questions about service outcomes and consulting with technicians when necessary. Informing customers about potential customers of changes in service or when their vehicle is ready to be picked. Manage mechanics, service productivity workshop technician. Ensure that parts arrive on time. Ensure that the technician comply with their Technical Knowledge: Develop a basic understanding of vehicle systems: While a full mechanic's knowledge isn't
and greeting customers coming through for their vehicle's repairs and servicing. Listen to customers' account account of issues and symptoms regarding their vehicle's to better understand what the problem is. Logging what to expect and when their vehicles will be repaired. Update vehicles repairs status to customers. Customers vehicles in by filling in the required info and perform inspections on vehicles being booked great customer service and helping them with their vehicles issues and questions. Verify contract coverage
and greeting customers coming through for their vehicle's repairs and servicing. Listen to customers' account account of issues and symptoms regarding their vehicle's to better understand what the problem is. Logging what to expect and when their vehicles will be repaired. Update vehicles repairs status to customers. Customers vehicles in by filling in the required info and perform inspections on vehicles being booked great customer service and helping them with their vehicles issues and questions. Verify contract coverage
parts and services. Communicate effectively with technicians to relay customer concerns and ensure accurate and up-to-date, including customer information, vehicle details, and service history. Utilize Autoline services and products to customers, enhancing their vehicle's performance and longevity. Provide customers with recommended services and associated benefits. 5. Vehicle Knowledge: Possess comprehensive knowledge of automotive environment. Strong knowledge of automotive systems and vehicle maintenance. Grade 12 (Matric) (req.) Position
service appointments for technicians based on customer needs and technician availability. Communicate information about the service process. Coordinate with technicians to ensure they have the necessary tools, equipment scheduling conflicts or delays proactively. Optimize technician schedules to maximize efficiency and minimize
Updating monthly call out list. Schedulin g Technician teams for monthly SLA services, call outs & Overtime & leave for all service & AMC technician teams. Supply only quotes & processing. Updating services, repairs & call outs. Handling AMC technician daily queries when on sites. Matric Minimum 2-3
Updating monthly call out list. Schedulin g Technician teams for monthly SLA services, call outs & Overtime & leave for all service & AMC technician teams. Supply only quotes & processing. Updating services, repairs & call outs. Handling AMC technician daily queries when on sites. Matric Minimum 2-3
productivity and customer service - Monitor's technician daily productivity report - Responsible for assigning
- East Rand, Gauteng Are you passionate about vehicles and customer service? Do you thrive in a fast-paced with customers at all times with regards to their vehicle (WIP) Ensure accurate warranty and motor plan details necessary vehicle details Prepare quotations Ensure accurate invoice payments Full vehicle handover process
- East Rand, Gauteng Are you passionate about vehicles and customer service? Do you thrive in a fast-paced with customers at all times with regards to their vehicle (WIP) Ensure accurate warranty and motor plan details necessary vehicle details Prepare quotations Ensure accurate invoice payments Full vehicle handover process