approval
business
Work closely with various departments to create a seamless, consistent, and exceptional in resolving queries logged by customers across all channels (social media, website, email, telephonic
business
Work closely with various departments to create a seamless, consistent, and exceptional in resolving queries logged by customers across all channels (social media, website, email, telephonic
and the day-to-day processes in the estimates department. Compile Agent estimates, and other estimates estimates according to client and agent requirements for all transport modes both imports and exports Create links EDOCS tab of the relevant link in Cargo Wise Save all relevant communication with regards to rates as well is accepted to forward all relevant information onto the correct departments. Rates Communicate buy and queries Communicate any queries and amendments to all parties involved Knowledge & Experience Matric
and the day-to-day processes in the estimates department. Compile Agent estimates, and other estimates estimates according to client and agent requirements for all transport modes both imports and exports Create links EDOCS tab of the relevant link in Cargo Wise Save all relevant communication with regards to rates as well is accepted to forward all relevant information onto the correct departments. Rates Communicate buy and queries Communicate any queries and amendments to all parties involved Knowledge & Experience Matric
limited to:
Responsibilities: Managing staff and their duties, ensuring all team members have daily tasks to complete Ensuring warehouses are cleared of all stock in SAP each day Managing agents and ensuring all customer queries are the given time period Overseeing the Returns Department Compiling various reports for management Planning
Responsibilities: Managing staff and their duties, ensuring all team members have daily tasks to complete Ensuring warehouses are cleared of all stock in SAP each day Managing agents and ensuring all customer queries are the given time period Overseeing the Returns Department Compiling various reports for management Planning
increase the profitability of the reservations department, by ensuring the team of sales consultants is First response on all new inquiries and distribute to consultants Checking that all inquiries are replied
valid Service Level Agreement (SLA) exists
Know all the SLA terms and conditions
Adhere to AFM Solutions
/>Provide regular task feedback to client
Complete all / any client requests and ensure client satisfaction
Forward to Head Office Accounts Department
Familiarize with the approved invoicing
monthly Management Report for Head Office, highlight all operational issues and comment on the status of such
/>General Operations
Ensure all operational outputs are noted
Timesheet management