base. Achievement of Retention targets on FTTH products. The Hypa brand must be positioned as a premium emails, and other channels) and manage customer product and other enquiries. Accurately, professionally questions about products and services. Provide accurate, valid and complete product information. Problem-solving possible to retain customers who want to cancel products or services through inbound or outbound communication
base. Achievement of Retention targets on FTTH products. The Hypa brand must be positioned as a premium emails, and other channels) and manage customer product and other enquiries. Accurately, professionally questions about products and services. Provide accurate, valid and complete product information. Problem-solving possible to retain customers who want to cancel products or services through inbound or outbound communication
according to the relevant SOP. Address general product information enquiries timeously and accurately rating system. Demonstrate excellent knowledge of product and service offerings, system knowledge, customer Negotiate and make relevant product and service adjustments in line with product pricing and Trackers retention Customer Services will be an advantage. Excellent product and systems knowledge. A passion for retaining
according to the relevant SOP. Address general product information enquiries timeously and accurately rating system. Demonstrate excellent knowledge of product and service offerings, system knowledge, customer Negotiate and make relevant product and service adjustments in line with product pricing and Trackers retention Customer Services will be an advantage. Excellent product and systems knowledge. A passion for retaining
performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal re schedule adherence by agents and desired productivity levels
required timeframes. Resolving any queries regarding products or services. Following-up on orders to ensure specified dates. Maintain current knowledge of products,programs,processes and policies. 2 years experience
required timeframes. Resolving any queries regarding products or services. Following-up on orders to ensure specified dates. Maintain current knowledge of products,programs,processes and policies. 2 years experience
help ensure that customers are satisfied with products, services, and features offered to the for their Recommend potential products or do upselling of services to our clients Resolve product or service problems Provide information on funeral service options, products, or merchandise and maintain a casket display lights, fixtures, or floral displays. Promote products, services, or programs. Go the extra mile to engage solve any issues. Product knowledge: Clients may ask you questions about the products and services your
help ensure that customers are satisfied with products, services, and features offered to the for their Recommend potential products or do upselling of services to our clients Resolve product or service problems Provide information on funeral service options, products, or merchandise and maintain a casket display lights, fixtures, or floral displays. Promote products, services, or programs. Go the extra mile to engage solve any issues. Product knowledge: Clients may ask you questions about the products and services your
environment and dealt with clothing brands plus other products