RESPONSIBILITIES: ● Responsible for the supervision of a quality Contact Centre with regard to receiving manual Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending to written received; ● Responsible for the supervision of a quality Contact Centre with regard to attending and resolving
transport Previous panel shop experience – focus on quality inspections on panel repairs, must have an eye
transport Previous panel shop experience – focus on quality inspections on panel repairs, must have an eye
ability to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding coaching on the back of opportunities identified in quality assessments Conduct regular performance reviews
ability to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding coaching on the back of opportunities identified in quality assessments Conduct regular performance reviews
disciplinary code; Maintenance of the ISO 9001 quality system; Initiating and chairing disciplinary hearings;
disciplinary code; Maintenance of the ISO 9001 quality system; Initiating and chairing disciplinary hearings;
automotive work provided to customers meets company quality standards Invoice and collect payment from customers
automotive work provided to customers meets company quality standards Invoice and collect payment from customers
and levels of accuracy Sets high standards for quality and quantity and works in a systematic, methodical