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responsibilities include handling inbound and outbound calls, addressing customer inquiries, resolving issues
qualification
2 Years of relevant experience in a Call Centre
FMCG experience would be advantageous
Requirements:
Universal is currently seeking Inbound call center agents who will be responsible for answering and resolving customer service. Ensure that all telephone and call logging systems are logged into 10 minutes before times and end of daytimes •Answer all telephone calls from members, intermediaries and suppliers, as well publicand internal parties, and ensure that lost calls are limited to the required Service LevelAgreements -Answer all incoming calls within 1 ring -Correctly and accurately follow the call logging and resolution
Details:
Title: Client Service Consultant
Location: Pretoria, Gauten R 18 000
Reports to: Call Centre Manager
Job Descripti
The overall purpose of the Client Service Consultant is to provide exceptional customer service by
all interactions with clients (making and taking calls, e-mails, faxes) are underpinned by Our Client’s
systems as required.
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims when to make decisions independently and when to collect more information or involve others. Commits to responsible for managing both inbound and outbound calls, as well as other correspondence related to claims when to make decisions independently and when to collect more information or involve others. Commits to
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims when to make decisions independently and when to collect more information or involve others. Commits to responsible for managing both inbound and outbound calls, as well as other correspondence related to claims when to make decisions independently and when to collect more information or involve others. Commits to
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims when to make decisions independently and when to collect more information or involve others. Commits to responsible for managing both inbound and outbound calls, as well as other correspondence related to claims when to make decisions independently and when to collect more information or involve others. Commits to
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims when to make decisions independently and when to collect more information or involve others. Commits to responsible for managing both inbound and outbound calls, as well as other correspondence related to claims when to make decisions independently and when to collect more information or involve others. Commits to
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