Job Title : Customer Experience Analyst/Quality Assurance (German Speaking) Location : Woodstock Type dedicated to delivering exceptional customer experiences. They are committed to fostering a dynamic and customer-centricity. About the Role: The Customer Experience Analyst ensures top-notch customer interactions quality standards; Create and update customer experience reports; Analyze data to identify areas for improvement; PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in a quality role;
time to time. Must have a minimum of 3 years experience within the industry. Computer literate. Must
calls from our customers and engaging directly with Hotel guests as a specialist in sales and reservations including (but not limited to) reservation requests, Hotels Honors account/promotional information, service/stay complaints, etc Matric Min 12 months call centre sales experience (Insurance, Life Cover, Telecommunications etc) MUST HAVE CALL CENTRE SALES EXPERIENCE. Candidates must have experience with cross-selling and upselling
calls from our customers and engaging directly with Hotel guests as a specialist in sales and reservations including (but not limited to) reservation requests, Hotels Honors account/promotional information, service/stay complaints, etc Matric Min 12 months call centre sales experience (Insurance, Life Cover, Telecommunications etc) MUST HAVE CALL CENTRE SALES EXPERIENCE. Candidates must have experience with cross-selling and upselling
years' experience as a Service Advisor within the Motor Industry
qualify:
reputation for excellence by driving our customer experience strategy and deliver unparalleled customer service include:
Drive and execute the customer experience strategy of the business
Work exceptional customer experience.
Automate experience • Must have working experience as a Service Advisor • Must have working experience as a • Must have working experience as a Booking Clerk • Must have working experience as a Costing Clerk •
maintenance support
Responsible for client nature experience, (nature drives, guided walks, hiking/MTB trails)
2 years working experience in 4*or 5* lodge environment. Staff management experience. Food & Beverage
Beverage Experience. Computer literate essential + knowledge of Nightsbridge booking system. Administrative
Administrative skills and experience. Hosting experience and service. Good administration skills/attention to detail
knowledge or experience a bonus. Him: Valid Drivers license & PDP. Minimum 1 years guiding experience. Good
years experience as a Service Advisor within the Motor Industry
Particular brand experience TO BE essential
Must have a minimum of 3 - 4 years experience as a Service Advisor within the Motor Industry