As the Client Services Team Leader at Sopema Funerals, you will be responsible for overseeing the day-to-day operations of the client services team, ensuring the delivery of high-quality service and maintaining strong Leadership: Provide strong leadership to the client services team, offering guidance, support, and mentorship understanding their needs and ensuring exceptional service delivery. Act as the primary point of contact for escalated client issues and work to resolve complex service-related concerns effectively. Performance Management:
As the Client Services Team Leader at Sopema Funerals, you will be responsible for overseeing the day-to-day operations of the client services team, ensuring the delivery of high-quality service and maintaining strong Leadership: Provide strong leadership to the client services team, offering guidance, support, and mentorship understanding their needs and ensuring exceptional service delivery. Act as the primary point of contact for escalated client issues and work to resolve complex service-related concerns effectively. Performance Management:
ensure that customers are satisfied with products, services, and features offered to the for their deceased to Clients is kept as they offer them funeral services as according to their preferred Packages. The permits. Gather information in order to provide services to client Open and maintain customer accounts products or do upselling of services to our clients Resolve product or service problems by clarifying the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
ensure that customers are satisfied with products, services, and features offered to the for their deceased to Clients is kept as they offer them funeral services as according to their preferred Packages. The permits. Gather information in order to provide services to client Open and maintain customer accounts products or do upselling of services to our clients Resolve product or service problems by clarifying the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution