incoming phone calls from customers who want to place orders, request quotes, inquire about products and services
incoming phone calls from customers who want to place orders, request quotes, inquire about products and services Using the CRM system to manage data and track orders. Liaising with production and dispatch on the progress production and dispatch teams to ensure that the orders are completed on time, according to the customer
incoming phone calls from customers who want to place orders, request quotes, inquire about products and services Using the CRM system to manage data and track orders. Liaising with production and dispatch on the progress production and dispatch teams to ensure that the orders are completed on time, according to the customer
assurance checks of calls and adherence to client processes and procedures Ensure Agents and Team Leaders issues such as new scripts, product changes and process improvements Adhere to the Operations Manager Operating jobs. Provide input into work procedures and processes that support the company and/or departmental procedures