positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal and discussing specific action plans. Escalation teams at the client end for the purpose of seeking clarifications Training Skills Ability to mentor members of the team to provide excellent customer experience Soft Skills/ operations expectations Stress management Motivating the team during Training QUALIFICATIONS Selection Criteria: positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal
positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal and discussing specific action plans. Escalation teams at the client end for the purpose of seeking clarifications Training Skills Ability to mentor members of the team to provide excellent customer experience Soft Skills/ operations expectations Stress management Motivating the team during Training QUALIFICATIONS Selection Criteria: positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal