consultation with the Contact Centre Training Manager and management. Ensures that the identified training needs comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates interventions with the Contact Centre Training Manager if the expected performance improvements are not pro-active. Excellent problem-solving and people management skills. Must have a strong sense of accountability
consultation with the Contact Centre Training Manager and management. Ensures that the identified training needs comprehensive assessment reports to contact centre management. Monitors the e-learning programme and initiates interventions with the Contact Centre Training Manager if the expected performance improvements are not pro-active. Excellent problem-solving and people management skills. Must have a strong sense of accountability