Evaluation: Listen to and review a sample of calls and interactions between Customer Support agents and customers and Risk Management: Ensure that all customer interactions comply with legal and regulatory requirements maintain and improve the quality of our customer interaction. Education: Diploma or Bachelor's degree in Business
Evaluation: Listen to and review a sample of calls and interactions between Customer Support agents and customers and Risk Management: Ensure that all customer interactions comply with legal and regulatory requirements maintain and improve the quality of our customer interaction. Education: Diploma or Bachelor's degree in Business
maintain high levels of service. Record customer interactions and follow up on pending matters to secure resolutions detail and accuracy when documenting customer interactions and particulars Flexibility and adaptability
maintain high levels of service. Record customer interactions and follow up on pending matters to secure resolutions detail and accuracy when documenting customer interactions and particulars Flexibility and adaptability
Always ensure service excellence and client satisfaction with all client products. Providing back-up support through calls and emails. Hire, onboard and train new Client support specialist employees. Assess own performance
Always ensure service excellence and client satisfaction with all client products. Providing back-up support through calls and emails. Hire, onboard and train new Client support specialist employees. Assess own performance