Key performance Drive customer adoption and usage of digital products and services Performance will be sales and growth, revenue, adoption and usage, customer satisfaction (NPS), goal completion rates, cross-selling experience (essential) Experience with Digital service and product management (essential) Product Development
highest standards of integrity, security, and customer satisfaction. ORequirements Bachelor's degree management, preferably in the technology or financial services industry. Key Responsibilities: Audit Findings Operations: Oversee AML compliance efforts, including customer due diligence, transaction monitoring, and suspicious management and supervision of the front-line customer servicing team (COPS) to ensure SLAs while optimising
related to DNS, routing, authentication, VPN, proxy services and DDOS mitigation technologies Windows, UNIX communicate and work with a broad set of stakeholders A customer-focused, responsive, and transparent attitude
manage the delivery of high-risk products and services, ensuring successful outcomes. Coaching less experienced decision-making, steering the direction of product and service delivery. Skills Advanced commercial and financial
various media management layers. Resolution of customer requests within the allocated priority base timeline
knowledge of mobile money, fintech and financial services Understanding of regulatory environment and future
with a working knowledge of the telecommunication service provider requirements within these environments
investigations as required providing technical consultation services relating to spectrum (e.g: evaluation of impacts