A Client Services Representative is responsible for answering client calls, listening to their concerns phone conversations with clients as well as all electronic queries (Freshdesk Ticket, Website queries, Social first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and accountable ▪ Team
A Client Services Representative is responsible for answering client calls, listening to their concerns phone conversations with clients as well as all electronic queries (Freshdesk Ticket, Website queries, Social first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and accountable ▪ Team