A Client Services Representative is responsible for answering client calls, listening to their concerns first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all conversations in a comprehensive way according to the standard operating procedures on the relevant systems. team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and accountable ▪ Team
A Client Services Representative is responsible for answering client calls, listening to their concerns first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record of all conversations in a comprehensive way according to the standard operating procedures on the relevant systems. team. Knowledge and Skills: ▪ Knowledge of client service practices and principles ▪ Excellent professional priorities and manage time effectively. ▪ Commitment to service excellence ▪ Responsible and accountable ▪ Team