Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer Intermediaries, Schemes). Personalised clinical servicing through the Omni channel experience focusing on the care journey end to end. Committing to our service care charter striving to continuously make a positive positive difference. Accountabilities Client service delivery and quality: Follow procedures and cooperate cooperate with peers and leader for best possible service delivery Compliance and Risk Management: Defined