answering client calls, listening to their concerns, and solving problems. They handle both inbound and outbound Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's to provide the caller with clear information and solutions. ▪ Accessing a situation – first call resolution stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively within SLA timelines on relevant workflow system. ▪ Provide support to the back office (Freshdesk tickets)
answering client calls, listening to their concerns, and solving problems. They handle both inbound and outbound Responsibilities: ▪ Answering of inbound calls. ▪ Respond to client's emails and calls and identify the client's to provide the caller with clear information and solutions. ▪ Accessing a situation – first call resolution stakeholder feel valued and supported after the call. ▪ Accurately listen to the caller. Engage and actively within SLA timelines on relevant workflow system. ▪ Provide support to the back office (Freshdesk tickets)