Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity vs Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback
Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity vs Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback
recruitment process. Cold calling of perspective new clients to obtain business. (60 call per day) Source and
Operating of the switchboard, including answering calls, taking messages and general reception. Greeting/attending
Operating of the switchboard, including answering calls, taking messages and general reception. Greeting/attending
clients regarding services and sign ups (not cold calling) Booking SARS appointments, filling out forms and
clients regarding services and sign ups (not cold calling) Booking SARS appointments, filling out forms and
potential of between R 1 mil – R 2 mil p/a No cold calling Access to a 300 000 strong database of potential
potential of between R 1 mil – R 2 mil p/a No cold calling Access to a 300 000 strong database of potential