Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity vs Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback
Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity vs Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback
Responsibilities: Guest Services: Ensure high standards of customer service are maintained across all meets brand standards. Implement and monitor quality control measures to maintain high standards of cleanliness weekends and holidays. The role involves being on-call for emergencies and operational issues. The Hotel
Operating of the switchboard, including answering calls, taking messages and general reception. Greeting/attending
Operating of the switchboard, including answering calls, taking messages and general reception. Greeting/attending
developers, city councils, SARS, managing agents, banks, and linked attorney firms. Preparing and checking
developers, city councils, SARS, managing agents, banks, and linked attorney firms. Preparing and checking
potential of between R 1 mil – R 2 mil p/a No cold calling Access to a 300 000 strong database of potential
potential of between R 1 mil – R 2 mil p/a No cold calling Access to a 300 000 strong database of potential