Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. Operations: Ensure the smooth running of the call centre operations, handling inbound and outbound calls Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback Develop and implement strategies to achieve the call centre's goals and objectives. >> Team KPIs required Leverage technology and software to improve call centre operations and customer interactions. 5. Reporting
Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. Operations: Ensure the smooth running of the call centre operations, handling inbound and outbound calls Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback Develop and implement strategies to achieve the call centre's goals and objectives. >> Team KPIs required Leverage technology and software to improve call centre operations and customer interactions. 5. Reporting