Purpose Verify service performance against stated Service Level Agreements and present service performance business-IT strategy development, solution discovery,service management, risk management and relationship management initiatives. Operations Develop and submit reports on service desk performance. Report timeously and accurately actions. Resolve audit findings. Service Desk Assist with managing the Service Desk Participate in change review ACSA Business and how technology products and services can potentially add value from a customer's perspective
Enterprise Applications. Improve the quality of service delivered, and drive continuous performance improvement satisfaction and deliver services as per service level agreements. Deliver services to customers by leveraging documentation. Enablement Ensure all IT staff and service desk staff are trained on systems. Projects Provide smooth operations. Conduct Testing. Effective service delivery. Engage proactively with stakeholders and improve IT services. Resolve incidents and service requests according to service level agreements