identify areas of possible improvement or risk Testing: • Release note of all changes, new functions and patch/release/hot fix in respective directories • System tested holistically • Implement patch/release/hot fix
to client SLA Continuously updating client and engineer of changes made (via email/ telephone) Daily/Weekly/Monthly Patch and/or hot fix release testing completed New and current systems testing compared RT system to be maintained
to client SLA Continuously updating client and engineer of changes made (via email) Daily/Weekly/Monthly Patch and/or hot fix release testing completed New and current systems testing compared RT system to be maintained