ENVIRONMENT: THE technical expertise of an IT Support Technician with 12 years' SME Support experience is sought
provide seeks a strong technical ICT Support Technician, whose primary role will be to provide support contributing to the root cause analysis process. Pro-actively provide information to users on the progress
escalation point for the 1st line (desktop) support technicians. Respond to after-hours escalations on a rotational Lead and guide a small team of 1st line support technicians, providing mentorship and technical expertise
functions and business enablers. Responsible for pro-actively partnering with IT and Project Office to related reporting for the scheme. Responsible for pro-actively identifying opportunities to increase the Responsible for identifying training requirements, and for pro-actively up-skilling, developing and empowering the
with senior management, partners, clients and Technicians. Staying accessible to answer questions during
to 4 weeks). Working closely with the Support Technicians based in Johannesburg & Cape Town. REQUIREMENTS:
independently but also be a team player. Uses initiative, is pro-active and possesses problem solving skills. While
Marketing and Sales Leadership team to create/implement pro-active sales campaigns Technical ability to understand