problems as the next Service Desk Supervisor sought by a dynamic Internet Service & Network Specialist and external customers. Train, coach and mentor Service Desk staff including career development. Oversee improvement. Work to make Service Desk the single source of truth and service delivery channel for IT. available to the Tech team. Assist with the scoping of Service and Business Level Agreements to set expectations and approval. Review survey feedback to improve services, tools and support experience. REQUIREMENTS: Matric
A dynamic Internet Service & Network Specialist seeks a highly driven Service Delivery Manager to improve and strengthen the customer's perception of service quality, through dedicated support expertise, and 5 years solid IT Service Delivery Management work experience & 2 years' Service Management and Project (Foundation) and have experience with Continuous Service Improvement, Resource and Capacity Management, maintain a constructive relationship between the service provider and the customer based on understanding
join the Cape Town division of a dynamic Internet Service & Network Specialist. Support functions will years' work experience delivering Network Security Services in a customer environment with strong communication clients and client end-users in support of the Service Delivery Manager and Network Security Technical escalated incidents, problems, and queries. Maintain service and quality levels according to of the company management. Resolve all incidents and fulfil all service requests within contracted SLA's. REQUIREMENTS:
relevant stakeholders Customer Service & TCF: Maintain a high level of service to customers (internal and and external) according to the service standards as set by the company. Ensure all customers are treated methodologies which include Agile and Water Fall Financial services industry knowledge and experience beneficial Strong
their success and satisfaction with products or services. You will also conduct regular check-ins, business with existing customers to identify product or service offering gaps and directing this back into the
their success and satisfaction with products or services. You will also conduct regular check-ins, business with existing customers to identify product or service offering gaps and directing this back into the
framework. Integrate with third-party APIs and services. Work with databases and write complex SQL queries RESTful APIs and integration with third-party services. Understanding of authentication and authorization
world-class turnkey engineering designs, products and services for the Fuel & Energy industry, seeks a strong
RESTful APIs to connect applications to backend services. Strong understanding of the full mobile development
business is repeat business. ENVIRONMENT: A full-service digital agency based in Reading, UK, The Hague