technical expertise of an IT Support Technician with 12 years' SME Support experience is sought by a cutting-edge Dell & Veeam. DUTIES: Provide General Desktop Support. Fast and effective problem resolution. Monitor Exchange Server mailbox maintenance. Monitor support queue that consists largely of end-user fault calls Install and configure systems and applications in support of daily operations. REQUIREMENTS: Qualifications (CCNA / CCNP). Experience/Skills - 12 Year's SME Support experience. Thorough understanding and appreciation
high-quality technical support to both technical and non-technical end users while supporting a wide range of ensuring equipment is running at optimum as the next Support Engineer sought to join the Cape Town team of a required between customer's sites and providing support to other areas of the business where required. resolve technical issues. Ordering of parts. Administrative functions, which include closing of calls, hands-on support. Maintain service qualifications and achieve all KPIs. Provide remote support where applicable
looking for a 3rd line Support Engineer with at least 3-4 years' experience, support their client remotely opportunities to get involved in not just technical support, but also project work, maintenance, upgrades, DUTIES: Provide 1st to 3rdline support via email, phone, and remote support to their client's based in the Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement various Be willing to work flexible hours to provide support for clients in the UK, SA Europe, US, and Asia
ticket until resolution as the next 1 st Line Support Engineer sought by a dynamic Internet Service & single point of contact for customers to obtain support, be this via a customer dedicated Service Desk First-Line Support environment with the proven technical ability to perform First-Line Support to end users requests logged or managed through 2nd and 3rd Line Support tiers. Remain courteous, tactful, honest and professional and intervene directly or by escalation. Process support- or information-requests from various sources (phone
its Cape Town team. You will carry out daily administrative task pertaining to the management of client's Manage and coordinate urgent and complicated support issues. Act as escalation point for all requests material for Support staff. As needed, schedule employee's times and provide backup support. Interact with framework for managing and improving customer IT Support in the organization. Advise management on situations situations that may require additional client support or escalation. Manage process for communicating outage/emergency
reliable CI/CD pipelines and providing senior-level support for complex issues. Senior engineers also mentor mentor junior team members and are accountable for their deliverables. You must have a BTech, Degree, Master's systems engineering and operations documentation. Support users, operators, and system changes. Collaborate with other teams in construction and operations. Support system/array integration and testing. Serve as computing (e.g., OpenStack, Kubernetes). Systems administration experience with Linux and open-source tools
improvements in technology systems and processes while supporting all technology operations as your expertise is provide technical leadership of the Infrastructure Support team, including the adoption and implementation DUTIES: Infrastructure Support Management - Lead and manage the Infrastructure Support team, providing guidance guidance and support to ensure the efficient resolution of incidents and service requests. Establish and corrective actions as necessary. Oversee System Administration activities, including client, server, and network
literate (Microsoft Office, Pastel or other financial software) Extensive administration skills are required Actively on-board new clients and manage your own accounts Impressing clients with your technical knowledge solutions Client satisfaction with training & support REQUIREMENTS: Required Technical and Professional
requirements including Unitisation, Investment Accounting, Fund Factsheets, and other fund data service Undergraduate Degree in Finance/Actuarial Science/Accounting/Mathematics or similar field with 2 years' work building financial solutions in SQL Server and supporting Software Development frameworks & exposure software knowledge of both team and self. Train/Support/Coach junior members of team. Communicate with Undergraduate Degree in Finance, Actuarial Science, Accounting, Mathematics, Statistics, Information Systems
in-house or customers information systems that support core organizational functions of the Cape Town This is achieved by monitoring, maintaining, supporting, and optimizing all networked software, hardware systems products to justify recommendations and to support purchasing efforts. Monitor and test system performance; reviews, for modified and new systems. Provide support services for Microsoft Active Directory and Windows-based Directory, and related systems. Responsible for the support of the Microsoft Exchange Environment. Engineer