Incident and Problem Management: Troubleshoot/Investigate and fix issues raised by the business and the Application and Database Performance Monitoring, Investigation and Tuning. Liaise with 3rd Line Development Networking and IT Security. Ability to analyse and investigate error messages. Be prepared to work shifts on
efficiency. Diagnose and resolve technical issues. Investigation and implementing automated processes. Identify
Coordinate with Technical and Development teams to investigate and resolve problems and incidents, ensuring
requirements gathering, process analysis, investigation of existing functionality, and gap analysis
and requirements gathering, process analysis. investigation of existing functionality; gap analysis; participation
that breaches of SLA targets are highlighted, investigated and actions taken to prevent their recurrence
identifying, researching, and analyzing problem sets, investigating potential solutions, and implementing, testing
recommend and implement improvements. Periodically investigate and remedy unexpected application exceptions
identify, research, and analyze problem sets, investigate potential solutions, and implement, test, and