business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like CRM operations. Integrate CRM systems with external applications and APIs, such as contact centres and
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint data analysis and migration tasks. Conduct user training sessions and provide ongoing support to ensure Management Odoo Functional Knowledge Data Analysis User Training Change Management SQL and Database Understanding
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is systems. DUTIES: Remain updated with Standard Operating Procedures and ensure that these are always adhered (application support). Good understanding of call centre environments and equipment. Good understanding
installations, and upgrades. Conduct user training and prepare training guides. Scope business processes and Acumatica certifications. Constant refreshing of training badges Effective Communication with Team, Project company requirement for the financial and business operational workflow Previous experience in a similar position specifications, system configuration, system testing, user training, system installation, problem solving and troubleshooting
You will require suitable work experience with Training & Facilitation skills, Advanced Excel and appropriately to internal and external customers. Train, coach and mentor Service Desk staff including career activities. Build/Obtain (from other Departments) training material for Support staff. As needed, schedule vendor relationships as it depends on daily operational needs. PO review and approval. Review survey Management. MS Products (MS Office Suite, Email). Training and Facilitation skills. While we would really
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
Documentation - Draft company policies, standard operating procedures, and correspondence. REQUIREMENTS: work arrangement (2-3 days a week from home). Training on tasks will be given where relevant. Candidates
Documentation - Draft company policies, standard operating procedures, and correspondence. REQUIREMENTS: work arrangement (2-3 days a week from home). Training on tasks will be given where relevant. Candidates
business is repeat business. ENVIRONMENT: Our client operates a youth wellness clinic and an innovative learning automation to enhance efficiency and accuracy. Provide training and support to staff members on financial systems
department remain within budget for existing operations, with any unbudgeted costs pre-approved by senior the company. Support rolling out new policies, training and documentation. Overall review of any other