is sought to fill the role of an IT Operations Manager for a cutting-edge FinTech company. You will provide workplace modernisation, and technology vendor management. The role is diverse and requires an individual experience of at least 10 years' in a technical management role with a focus on service delivery with a frameworks. DUTIES: Infrastructure Support Management - Lead and manage the Infrastructure Support team, providing procedures for Incident Management, Service Request Fulfillment, and Escalation Management. Monitor service
single-points-of-failure and develop solutions to overcome them. Manage backups and tape rotation (Veeam). Exchange Server support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented (Patch/Backup/Asset/Security Management). Ability to identify and manage technical risks. Cybersecurity