cutting-edge ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership Applicants must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would Apply here https://www.datafin.com/job/isp-call-centre-manager-jhb/ OR e-mail a Word copy of your CV mention the reference number of the job. ISP, Call, Centre, Manager, JHB, Negotiable
service-level obligations. Retain ownership of support-call and diligently manage to resolution. Verify whether the Team Leader or Manager of trends in customer calls. Perform research and continued effort towards education information-request in the call-logging system. Ensure that all auxiliary fields in the call-logging system are information becomes available (e.g. call-source, contact-details, CI-selection, call categories, severities, etc journals/activity history. Escalate observations where the call-logging system is incorrect or incomplete in order
configuration. DUTIES: Manage and resolve assigned calls within SLA requirement. Diagnose and resolve technical Administrative functions, which include closing of calls, job cards, capturing of travel and other reports
the progress and outcome of high-impact Support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitor Systems
production environments such as Cloud and/or Data Centres. Procurement and IT asset management experience
and manage queueing (participating in escalated calls as needed). Oversee repository and ensure solutions
reliability, security, and scalability. Participate in on-call rotations to provide support for production systems
critically thinker. A team player. Adaptable. Person Centred. Methodical. Analytical. Organised. Systematic
close out per project, resource allocation, cost centre allocation, etc. Develop, manage, and communicate
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented