service-level obligations. Retain ownership of support-call and diligently manage to resolution. Verify whether the Team Leader or Manager of trends in customer calls. Perform research and continued effort towards education information-request in the call-logging system. Ensure that all auxiliary fields in the call-logging system are information becomes available (e.g. call-source, contact-details, CI-selection, call categories, severities, etc journals/activity history. Escalate observations where the call-logging system is incorrect or incomplete in order
Passion for Excellence World-class service People-centered Respect Integrity and Ethics Accountability While
Passion for Excellence World-class service People-centered Respect Integrity and Ethics Accountability While
Passion for Excellence World-class service People-centered Respect Integrity and Ethics Accountability While
Passion for Excellence World-class service People-centered Respect Integrity and Ethics Accountability While
Passion for Excellence World-class service People-centered Respect Integrity and Ethics Accountability While
configuration. DUTIES: Manage and resolve assigned calls within SLA requirement. Diagnose and resolve technical Administrative functions, which include closing of calls, job cards, capturing of travel and other reports
Passion for Excellence World-class service People-centered Respect Integrity and Ethics Accountability While
Passion for Excellence World-class service People-centered Respect Integrity and Ethics While we would really
Passion for Excellence World-class service People-centered Respect Integrity and Ethics Accountability While