owner and manage the end-to-end lifecyle of the ticket until resolution as the next 1 st Line Support support-call and diligently manage to resolution. Verify whether current requests are repeat requests. If minimised or eliminated. Ensure that a Problem Ticket is logged in the event of repeated incidents and and attached all related incidents to the Problem ticket. Recognise and alert the Team Leader or Manager incident, support- or information-request record verify that the same request is not captured already.
troubleshooting. Generation and update of tickets within the IT Support Ticket system utility for the purpose of
responsible for manually testing new features and verifying fixes, with a constant focus on automating as software. Manually verify defect fixes on relevant test systems. Manually verify software patches before
g., user authorisation, firewalls). Prioritise tickets that need to be settled. Installations, upgrades
Engineer to plan, implement, modify, administer, and verify telescope correlator-beamformers and related signal required. DUTIES: Key Responsibilities: Implement and verify correlator-beamformers and related signal processing
Engineer to plan, implement, modify, administer, and verify telescope correlator-beamformers and related signal is required. Key Responsibilities: Implement and verify correlator-beamformers and related signal processing
such as HIPAA, GDPR and SOC 2 Act on IT support tickets and requests from employees, if escalated or if
potential solutions, and implementing, testing, and verifying those solutions. Candidates should have a degree
role. DUTIES: Key Responsibilities: Implement and verify the computing platform in collaboration with the
perspectives, is highly desirable. DUTIES: Implement and verify Data processing system and Astronomy software packages