Departments) training material for Support staff. As needed, schedule employee's times and provide backup support team and others in ad-hoc, weekly, monthly and as needed. Will drive changes and develop strategies for manage queueing (participating in escalated calls as needed). Oversee repository and ensure solutions are available relationships as it depends on daily operational needs. PO review and approval. Review survey feedback
customized solutions, focusing on understanding client needs, addressing usability concerns, and documenting delivery of their solutions according to customer needs and objectives Prepare SLA or other reports required challenging client requests or issue escalations as needed Find ways to increase quality of customer service
with intermediate proficiency in SQL. You will also need experience with Power BI, Tableau, familiarity with with business stakeholders to understand their needs and requirements. Conduct interviews, workshops design and implement solutions that meet business needs. Create detailed functional specifications for the
dynamic Internet Service & Network Specialist. You need to be proficient using technology and quick to learn other areas of the business where required. You will need Matric/Grade 12, a suitable IT Degree/Diploma, relevant
successful delivery of solutions according to customer needs and objectives. Prepare SLA or other reports on challenging client requests or issue escalations as needed. Identify and implement ways to increase customer
mapping of database tables and fields. Applicants will need a suitable Degree/Diploma in Computer Science/Programming
supplier queries. Assist with debtors' duties as needed, including invoicing and reconciliations. Maintain
to regular maintenance. The ideal candidate will need Matric/Grade 12, a suitable IT-related tertiary
troubleshooting problems to regular maintenance. You will need Matric/Grade 12, a suitable IT-related tertiary
Collaborate with development teams to understand their needs and provide the necessary support for seamless integration