would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in overseeing g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
Our client is a registered accredited training centre and provides training and guidance to become an
Our client is a registered accredited training centre and provides training and guidance to become an
ensure smooth operation Staff Management: Schedule shifts and allocate tasks to ensure adequate staffing
Our client is a registered accredited training centre and provides training and guidance to become an
Our client is a registered accredited training centre and provides training and guidance to become an
develop new business opportunities through cold calling, networking, and referrals. Build and maintain
develop new business opportunities through cold calling, networking, and referrals. Build and maintain