To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and participating in hiring and training, and keeping management updated on team performance. Operations: Monitor customer service levels Use quality monitoring data management systems Monitor customer queries/complaints and deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development Coach and and manage individual/team performance Reporting: Monitor daily helpdesk reports Provide trend data analysis
Partnerships, and other Presales consultants with the development of customer proposals, quotations, and presentations OEMs and Partnership teams. Within the solution development lifecycle, this role will be responsible for
Partnerships, and other Presales consultants with the development of customer proposals, quotations, and presentations skills Advanced customer relations management skills Ability to manage service delivery contracts holistically