Training Call Centre Jobs in Mpumalanga

Team Leader Contact Centre Midrand

 Amasiko Group

South Africa

To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and assessing performance, participating in hiring and training, and keeping management updated on team performance performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage

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