Delivery, OEM and Partnerships, and other Presales consultants with the development of customer proposals, quotations skills Advanced customer relations management skills Ability to manage service delivery contracts holistically
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and participating in hiring and training, and keeping management updated on team performance. Operations: Monitor customer service levels Use quality monitoring data management systems Monitor customer queries/complaints and corrective action to rectify deficiencies People Management: Manage and lead the Contact Centre team Identify Identify areas of development Coach and manage individual/team performance Reporting: Monitor daily helpdesk