technical expert with a strong background in pre-sales, capable of designing and proposing innovative solutions state-of-the-art ICT solutions, working closely with sales teams, service delivery units, and technology partners requirements Recommend fit-for-purpose solutions Assist Sales, Service Delivery, OEM and Partnerships, and other quotations, and presentations Provide technical pre-sales guidance to promote and sell business solutions and proposed customers Liaise with our client's Sales, Service Delivery, and OEMs and Partnership teams
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and participating in hiring and training, and keeping management updated on team performance. Operations: Monitor customer service levels Use quality monitoring data management systems Monitor customer queries/complaints and corrective action to rectify deficiencies People Management: Manage and lead the Contact Centre team Identify Identify areas of development Coach and manage individual/team performance Reporting: Monitor daily helpdesk