Early-phase project estimates for business cases High-level designs (HLD) Assist internal teams with HLD and or equivalent NQF level 4 qualification BSC Computer Science or equivalent NQF Level Professional Certifications ISO 9001, 14000, 18000, 27000, 45000 industry standards High proficiency in computer literacy (MS Office
Analyze statistics to determine customer service levels Use quality monitoring data management systems call calibration sessions Analyze customer service levels Take corrective action to rectify deficiencies