POSITION: REGIONAL MANAGER – MPUMALANGA DEPARTMENT: MPUMALANGA REGIONAL OFFICE REPORTS TO: DIVISIONAL is seeking an experienced and dynamic Regional Manager for the Mpumalanga Regional Office. This key role with the company's mandate and turnaround times. Management of Pipeline Ensuring that all applications received deals must have been presented by the Regional Manager to an Investment Committee. Commitments and Disbursements 40% of total approved deals should be owned and managed by Black Women. OPTIMISING NON-FINANCIAL SUPPORT
POSITION: REGIONAL MANAGER – MPUMALANGA DEPARTMENT: MPUMALANGA REGIONAL OFFICE REPORTS TO: DIVISIONAL is seeking an experienced and dynamic Regional Manager for the Mpumalanga Regional Office. This key role with the company's mandate and turnaround times. Management of Pipeline Ensuring that all applications received deals must have been presented by the Regional Manager to an Investment Committee. Commitments and Disbursements 40% of total approved deals should be owned and managed by Black Women. OPTIMISING NON-FINANCIAL SUPPORT
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and training, and keeping management updated on team performance. Operations: Monitor inbound and outbound customer service levels Use quality monitoring data management systems Monitor customer queries/complaints and Ensure adherence to stipulated SLAs Performance Monitoring: Ensure correct procedures for logging calls corrective action to rectify deficiencies People Management: Manage and lead the Contact Centre team Identify
skills Advanced customer relations management skills Ability to manage service delivery contracts holistically