determine customer service levels Use quality monitoring data management systems Monitor customer queries/complaints Coordinate call calibration sessions Analyze customer service levels Take corrective action to rectify deficiencies Experience: 3-5 years experience in Call Centre or Customer Relationship Management
solutions and the complex needs of their enterprise customers. The ideal candidate will be a technical expert ICT solutions, working closely with sales teams, service delivery units, and technology partners. Your expertise analyzing customer requirements Recommend fit-for-purpose solutions Assist Sales, Service Delivery, OEM other Presales consultants with the development of customer proposals, quotations, and presentations Provide Networking Respond to proposals for enterprise customers, meeting basic requirements and identifying &
Execute at Speed with respect to recruitment Meeting Customer Needs Quality Conscious Managing Relationships
Execute at Speed with respect to recruitment Meeting Customer Needs Quality Conscious Managing Relationships