logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions data analysis to team and management Minimum Requirements: Education: National Diploma in Business Studies
enterprise networking and cybersecurity. This position requires a unique blend of technical prowess, business expertise in gathering and analyzing customer requirements Recommend fit-for-purpose solutions Assist Sales proposals for enterprise customers, meeting basic requirements and identifying & proposing transformation evaluation and selection Buy vs. build decisions All cost-elements of the solution Early-phase project and customer proof of concept engagements Collect ALL pricing elements for solution proposals Lead client
turnaround times. Management of Pipeline Ensuring that all applications received are screened, declined or withdrawn Client Communication Limit formal complaints on all received applications to no more than 3% of total ensure that approved deals are committed within required turnaround times. Help ensure that approved and committed deals are disbursed to clients within required turnaround times. MAXIMIZING THE EMPOWERMENT DIVIDEND proper documentation, and processes followed. Manage all existing Contracts and SLAs. Leadership – Administration
turnaround times. Management of Pipeline Ensuring that all applications received are screened, declined or withdrawn Client Communication Limit formal complaints on all received applications to no more than 3% of total ensure that approved deals are committed within required turnaround times. Help ensure that approved and committed deals are disbursed to clients within required turnaround times. MAXIMIZING THE EMPOWERMENT DIVIDEND proper documentation, and processes followed. Manage all existing Contracts and SLAs. Leadership – Administration