implementing and advising on systems development and service delivery staff on policies, procedures and standards standards ensure smooth workflow in obtaining required service by liaison with vendors and repair personnel. Ensure participating in client progress reports. Ensure customer needs are met by facilitating sign-off of designs team. Monitor system efficiency against published service level agreements (SLA) through collection of performance
increased revenues, reduced costs; improved customer service and alignment to best practice What will you
exceptional individuals to build Java Integration services and applications using the Client's Framework Architectures and related integration protocols (e.g. Web Services (SOAP/XML), REST & JSON, and MQ ), as well Architectures and related integration protocols (e.g. Web Services), as well as the related security requirements/models
the concepts of Enterprise Architecture and a Service-oriented Architecture (SOA) would be an advantage be an advantage Experience within the financial services environment would be an advantage Communication
administration and management l Change Management l Client Service Management l Consumer behavior l Diversity management
innovative and constantly look for ways to take the service levels to an exceptional state Conduct performance Accounting CFA Level 1 advantageous Diploma: Financial Services Operations Advantageous Senior National Certificate
l Initiating Action l Continuous Improvement l Customer Orientation Please email me for a skills matrix
l Initiating Action l Continuous Improvement l Customer Orientation Please email me for a skills matrix
l Initiating Action l Continuous Improvement l Customer Orientation Please email me for a skills matrix
l Initiating Action l Continuous Improvement l Customer Orientation Please email me for a skills matrix