service and satisfaction Collaborate with other departments to enhance support systems, inter-departmental communication and interpersonal skills Ability to work well in a fast-paced, team-oriented environment their department and division Ability to diplomatically handle issues with customers by working within within and across departments and divisions. Ability to anticipate needs (e.g. training, documentation, KPI's KPI's, performance reviews, etc. ) within their department or the Technical Support Division as a whole