and Support Plans & prepares for visits to customer sites Provides technical product advice/procedures neighbouring countries and customers in those regions) Africa Ops dealers/customers Investigates warranty on actions/initiatives implemented to measure customer satisfaction (including warranty claims) Collates Komtrax to provide predictive maintenance service to customers Analyses control and hydraulic system data properly assembled and commissioned to meet the customer's requirements Reviews & analyses monthly equipment
provides expert technical advice internally and to customers, in support of Komatsu Products. The successful stock), about dates, workshops, the nomination of service, stock, and other resources. • Collates all informative maintains machine history files for each machine at a customer site. • Conducts delivery inspection of the machine machine. • Plans and prepares for anticipated service calls in conjunction with stakeholders (including liaison with centralized Komatsu functions in the Service and Repairs machines. • Plans for time to complete
provides expert technical advice internally and to customers, in support of Komatsu Products. The successful stock), about dates, workshops, the nomination of service, stock, and other resources. Collates all informative maintains machine history files for each machine at a customer site. Conducts delivery inspection of the machine machine. Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP liaison with centralized Komatsu functions in the Service and Repairs machines. Plans for time to complete
provides expert technical advice internally and to customers, in support of Komatsu Products. The successful stock), about dates, workshops, the nomination of service, stock, and other resources. Collates all informative maintains machine history files for each machine at a customer site. Conducts delivery inspection of the machine machine. Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP liaison with centralized Komatsu functions in the Service and Repairs machines. Plans for time to complete
recovery reports & overtime reports. Processes customer payments Conduct daily cash-up & credit card collections for equipment/service and parts. Provides maintenance planning & service administration support general administration Maintenance planning / Service administration support SPECIFIC REQUIREMENTS: MS
Training Drafts a training plan for roll-out to customers & obtains approval. Schedules ad hoc training initiated by machine sales, new customers, or new staff at customer sites. Delivers/conducts high-quality outcomes-driven training to customers. Assess the performance of the customer mechanics/artisans and address
Executes parts sales. Provides advice to the customer. Reports customer issues/problems. Executes the parts ordering backorder report. Executes Parts Returns from the customer. Prints credit note reports for review by management
WES, WSH and WSE - Developing and maintaining Customer component forecast data base. - Forecasting of Liaising with Branch- and Depot Managers to ensure Customer forecast accuracy. - Ensure that components are
WES, WSH and WSE - Developing and maintaining Customer component forecast data base. - Forecasting of Liaising with Branch- and Depot Managers to ensure Customer forecast accuracy. - Ensure that components are
maintains data for integrity Generate reports for customers' production & machine health data Conducting