point-of-contact for heavy mining equipment key customer accounts and coordinates/ facilitates stakeholders stakeholders in all activities from the development of a customer strategy, forecasting & budgeting, tender management, delivery of equipment, resulting in customer satisfaction and generation of new business/sales Stays abreast of customer relationship building opportunities Stays abreast of customer issues & business organizational branding & marketing strategies Monitors customer fleet aging and replacement requirements Interrogates
point-of-contact for heavy mining equipment key customer accounts and coordinates/ facilitates stakeholders stakeholders in all activities from the development of a customer strategy, forecasting & budgeting, tender management, delivery of equipment, resulting in customer satisfaction and generation of new business/sales Stays abreast of customer relationship building opportunities Stays abreast of customer issues & business organizational branding & marketing strategies Monitors customer fleet aging and replacement requirements Interrogates
Executes parts sales Provides advice to the customer Address customer issues, and escalate unresolved issues Generates backorder report Executes Parts Returns from customer Prints credit note reports for review by management valid or required Responsible for deliveries to Customer Responsible to administer and adhere to business process and support responsibility to leadership and customer Provide standby support to operation Expedite Expedite Worksorder parts/components. Engage with customer role players Manage returns receiving of components
condition metrics to join our Head Office for on-site customers in Germiston. The successful candidate will have Trains, coaches and mentors operational staff and customers on Komatsu machine ICT systems, e.g. EQP-care Remote Health Monitoring team and engagement with customers on-site team [Not translated in selected language] and ICT tools Proven track record of successful customer relationships SPECIFIC KNOWLEDGE REQUIREMENTS: