achievement of a cost effective and high quality service in line with client needs and organisational objectives Responsibilities: • Assists in the implementation of service levels and quality standards in accordance with operating procedures, turn-around time targets and service level agreements with clients, to ensure that the deliver a high quality, cost effective and safe service. • Assists with the management of the correct application required. • Performs investigations into and resolves customer complaints/non-conformances to ensure a positive
achievement of a cost effective and high quality service in line with client needs and organisational objectives Responsibilities: • Assists in the implementation of service levels and quality standards in accordance with operating procedures, turn-around time targets and service level agreements with clients, to ensure that the deliver a high quality, cost effective and safe service. • Assists with the management of the correct application required. • Performs investigations into and resolves customer complaints/non-conformances to ensure a positive
delivery of goods and shuttle services as well as provide excellent customer service at all times. • Checks timeously and in good condition to increase customer service levels. • Completes and signs proof of delivery excellent collection and delivery of goods and shuttle services. • Utilises protective wear (such as specimen
delivery of goods and shuttle services as well as provide excellent customer service at all times. • Checks timeously and in good condition to increase customer service levels. • Completes and signs proof of delivery excellent collection and delivery of goods and shuttle services. • Utilises protective wear (such as specimen
facilitate the speedy processing of samples in terms of service objectives. Administers sorting and distribution Handles and refers administrative queries and customer complaints to ensure timely resolution of queries the organisation by applying the principles of customer care in the medical pathology field and interacts relevant departments while offering excellent customer service Receives cash from patients and ensures banking operating procedures. Reports incidents, logs customer complaints and problem solution, reads documents
facilitate the speedy processing of samples in terms of service objectives. Administers sorting and distribution Handles and refers administrative queries and customer complaints to ensure timely resolution of queries the organisation by applying the principles of customer care in the medical pathology field and interacts relevant departments while offering excellent customer service Receives cash from patients and ensures banking operating procedures. Reports incidents, logs customer complaints and problem solution, reads documents