resolve IM (Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required PM (Problem Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets knowledge in GROUP processes ITIL process knowledge and work experience AGILE Project Management knowledge knowledge Quality Management Deep Knowledge of Linux Vormetric knowledge Netbackup knowledge Veritas Cluster
the global IT network operations teams at the GROUP Group by equipping them with the appropriate tools configuration management in IT Network Operations Contribute to the evolution of config management processes data flows between multiple CMDBs and network management systems Advance automated discovery processes data (e.g., for capacity, lifecycle, or problem management) Engage regularly with stakeholders: comprehend on how to best utilize the available solutions Manage problems, changes, and incidents Establish and
migration/transformation of existing BMW IT Service Management processes and services from BMC Remedy platform integrity. Providing different levels of support, managing incidents, and ensuring continuous operation of and users to maintain service quality and manage relationships. NB: By applying for this role, you consent Min. 6 years working experience in IT Service management. Team-Player (working in an international environment administering, and supporting large enterprise IT Service Management (ITSM) platforms and solutions like ServiceNow
ROLE: GROUP set up an IT Initiative in 2019, in order to implement Privileged Account Management (PAM) (PAM) across GROUP IT, that deals exclusively with the protection of privileged accounts including those applications. As part of the Privileged Account Management Infrastructure Rollout Team, you will work on solution design and roll-out of PAM within the GROUP Infrastructure. Hand in hand with a highly dynamic team consisting of members from Digital Identity, GROUP Financial Services, IT Infrastructure, and external
IT Operational Experience as per ITIL Project management experience. Agile Methodology knowledge and experience SKILLS Broad understanding of Technical Lifecycle Management (TLM) in IT Prior experience in the role of an German Speaking advantage (not a pre-requisite) GROUP IT experience advantage (not a pre-requisite) Advanced Consulting on the GROUP IT architecture processes with the focus on Technical Lifecycle Management (TLM) Support activities in the Group. Interfacing with other experts with regards to IT Service Management. Ensure, drive
together with the DevOps Operations/Technical manager of all technical (non-functional) projects/maintenance maintenance are on-time, within budget and managed according to GROUP standard processes (ITPM). Provide 2nd accordance with the GROUP standards. Responsible for providing trend analysis to management team to enable to make informed decisions regarding resource management. Proactively monitor the SAP systems to ensure maintenance of the environments including patch management and upgrades. Responsible for implementation
support to all GROUP markets, globally. Ticket and change request creation to service groups responsible responsible to action the request or requirement. Manage requests raised by users either telephonically or via email databases, device patching, license management. Knowledge of GROUP processes and tools beneficial
As soon as possible ROLE: Identity & Access Manager As fundamental part of the domain Digital Identity for the IAM architecture, especially for the management of identities, accounts and roles. In doing so the implementation of the Group IT Strategy. As a Identity & Access Manager we offer you an innovative with the stakeholders and requestors from the GROUP Group IT. Regular tasks for you will be: Rollout of to the applications (Onboarding) in all areas of GROUP Consulting & Analysis during the rollout of
learned knowledge of existing system design and GROUPs Global Development Guidelines. Carry out visual daily with Confluence and JIRA and SAP Solution Manager. Mediate between developers and functional team Go-live preparation and post Go-live support. GROUP Environment Expertise: Demonstrate in-depth knowledge knowledge and hands-on experience in the GROUP development ecosystem. Collaborate with cross-functional cross-functional teams to understand and implement GROUP-specific requirements. Documentation: Create and maintain comprehensive
building and maintaining Big Data Pipelines using GROUP Data Platforms. Data Engineers are custodians of related task as and when required by the Delivery Manager Important: A clear criminal record is required / Unix Big Data Powershell / Bash GROUP Cloud Data Hub (CDH) GROUP CDEC Blueprint Basic experience/understanding Lambda DynamoDB Step Function Param Store Secrets Manager Code Build/Pipeline CloudFormation Business Intelligence / Unix Big Data Powershell / Bash GROUP Cloud Data Hub (CDH) GROUP CDEC Blueprint Basic experience/understanding